Director, Hr Services Delivery Center Leader (americas)

Kyndryl

Base: $150,720 to $286,200 (varies by location); b...
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5+ years hr service center leadership
Servicenow case management proficiency
Multi-tier hr service delivery model expertise
** Kyndryl is seeking a Director of HR Services Delivery Center Leader for the Americas, responsible for leading and transforming HR services across the employee lifecycle. The ideal candidate will have significant experience in HR service delivery and operational excellence, ensuring a high-quality employee experience while driving innovation and compliance. **

Job Summary

  • The role is responsible for the strategic leadership and continuous transformation of the HR Services Delivery Center across the US, Canada, and Latin America.
  • Candidates must possess deep knowledge of HR service delivery processes and be proficient in using ServiceNow for case management.
  • Kyndryl offers a comprehensive benefits package including medical coverage, retirement benefits, and access to industry certifications from Microsoft, Google, and Amazon.

Matching Summary

Match Score: 75

** Kyndryl is seeking a Director of HR Services Delivery Center Leader for the Americas, responsible for leading and transforming HR services across the employee lifecycle. The ideal candidate will have significant experience in HR service delivery and operational excellence, ensuring a high-quality employee experience while driving innovation and compliance. **

Salary

Base: $150,720 to $286,200 (varies by location); Bonus: Eligible for discretionary annual bonus program; Benefits: Medical, dental, disability, retirement, paid leave, and time off

Skills & Requirements

Must-have

  • 5+ years HR Service Center leadership
  • ServiceNow case management proficiency
  • Multi-tier HR service delivery model expertise
  • HR transactional operations management
  • Global team collaboration experience

Nice-to-have

  • Growth mindset for professional development
  • Consumer-grade employee experience focus
  • Inclusive borderless working style
  • AI and automation implementation experience
  • Strong stakeholder relationship building

Key Requirements

  • Minimum 5+ years leadership experience in Human Resources
  • Extensive experience managing an HR Service Center
  • Proven ability to lead organization transformation projects

Work Rights

Not specified

Tailored Resume

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