Ocean Freight Customer Service Representative

Toll Group

Westmeadows, Australia
Not specified (assumed onsite due to location)
Global freight forwarding operations
Customer service excellence
End-to-end shipment processing
Toll Group is seeking an Ocean Freight Customer Service Representative in Westmeadows, Australia, to manage client relationships and oversee shipment processing in a fast-paced logistics environment. The ideal candidate will have experience in global freight forwarding, strong communication skills, and a methodical approach to work

Job Summary

  • You will act as the primary day-to-day interface between Toll Global Forwarding and our customers, ensuring seamless, professional service delivery.
  • You will play a key part in meeting client and branch KPIs, managing expectations, and driving service excellence, while supporting profitability and innovation.
  • At Toll, we see change as an opportunity to be curious, ask the right questions, and build meaningful connections to find new ways to solve problems.

Matching Summary

Match Score: 85

Toll Group is seeking an Ocean Freight Customer Service Representative in Westmeadows, Australia, to manage client relationships and oversee shipment processing in a fast-paced logistics environment. The ideal candidate will have experience in global freight forwarding, strong communication skills, and a methodical approach to work.

Skills & Requirements

Must-have

  • Global freight forwarding operations
  • Customer service excellence
  • End-to-end shipment processing
  • Regulatory and compliance adherence
  • Client and stakeholder relationship management

Nice-to-have

  • Continuous improvement mindset
  • Collaboration and teamwork
  • Resilient and outcome-focused

Key Requirements

  • Strong experience in global freight forwarding
  • Entitled to work in Australia
  • Prepared to undertake pre-employment checks

Work Rights

Entitled to work in Australia

Tailored Resume

Cover Letter