Associate, Payroll Client Services - Sat- Wed - Amer

RemoteScout

Remote
$19,650—$44,200 usd pm
Remote
Payroll customer service experience
Payroll regulatory requirements
Exceeding customer expectations
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

$19,650—$44,200 USD

Skills & Requirements

Must-have

  • payroll customer service experience
  • payroll regulatory requirements
  • exceeding customer expectations
  • Zendesk, Slack, and Notion experience
  • collaboration and knowledge sharing

Nice-to-have

  • energetic, curious, motivated, ambitious
  • future focused work culture
  • building best-in-class HR platform

Key Requirements

  • payroll customer service role experience
  • advanced knowledge in specific jurisdictions
  • experience in customer support platforms
  • experience in collaboration tools
  • ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter