Base: $31,200 to $78,647; bonus/equity: not specif...
**
Call center experience in default management
Fundamental skill level in ms-excel
Ability to work evening and weekend shifts
**
Kaplan Inc. is seeking a fully remote Student Loan Counselor to manage delinquent student borrower accounts by offering guidance on repayment options and preventing defaults. The ideal candidate should possess strong communication skills, a customer service background, and experience in call center environments, particularly in default management or collections.
**
Job Summary
The primary function of the Student Loan Counselor is curing delinquent student borrower accounts and preventing their default.
The role involves placing outbound calls, sending letters, and counseling borrowers regarding deferment, forbearance, and rehabilitation options.
Kaplan offers a comprehensive total rewards package including an 8-10% annual company contribution to retirement and tuition assistance.
Matching Summary
Match Score: 75
**
Kaplan Inc. is seeking a fully remote Student Loan Counselor to manage delinquent student borrower accounts by offering guidance on repayment options and preventing defaults. The ideal candidate should possess strong communication skills, a customer service background, and experience in call center environments, particularly in default management or collections.
**
Salary
Base: $31,200 to $78,647; Bonus/Equity: Not specified; Benefits: Comprehensive health benefits, 8-10% retirement contribution, tuition assistance