KONE International is seeking a Customer Service Agent to manage incoming calls for service and provide accurate information to customers. The ideal candidate should have at least one year of customer service experience and possess strong communication skills, with a preference for bilingual candidates. The position offers competitive salaries, flexible schedules, and numerous benefits, all within a diverse and inclusive work environment
Job Summary
The role involves receiving incoming calls from customers, identifying them in the Konect database, and accurately dispatching service technicians.
KONE is a global leader focused on improving urban life through safe, convenient, and reliable elevator and escalator solutions.
Benefits include competitive salary, flexible work schedules, matching 401K, pension plans, and comprehensive health coverage.
Matching Summary
Match Score: 85
KONE International is seeking a Customer Service Agent to manage incoming calls for service and provide accurate information to customers. The ideal candidate should have at least one year of customer service experience and possess strong communication skills, with a preference for bilingual candidates. The position offers competitive salaries, flexible schedules, and numerous benefits, all within a diverse and inclusive work environment.
Salary
Base: $47,400 - $62,265 annually; Bonus/Equity: Not specified; Benefits: Matching 401K, pension plan, health plans, paid holidays
Skills & Requirements
Must-have
High school diploma or GED required
1+ years customer service experience
Accurate data entry while on phone
Prompt call answering and dispatching
Ability to read safety rules and manuals
Nice-to-have
Bilingual in French or Spanish desirable
Friendly yet professional communication style
Strong math skills for unit conversions
Experience with Konect database preferred
Key Requirements
High school diploma or GED
1+ years of related customer service experience
Proficiency in spelling, communication, and data entry