Aladdin Client Experience, Associate/vice President

BlackRock UK

New York, NY, United States
Base: usd$110,000.00 - usd$195,000.00; bonus/equit...
On-site
Comprehensive oversight and delivery of service
Client service oversight and critical inquiry management
Troubleshoot issues and advocate for client needs
Client Success Managers are responsible for the comprehensive oversight and delivery of service for clients, assisting with inquiries and issues using product knowledge and problem-solving skills

Job Summary

  • Client Success Managers are responsible for the comprehensive oversight and delivery of service for clients, assisting with inquiries and issues using product knowledge and problem-solving skills.
  • Key responsibilities include customer success management, escalation ownership, cross-functional collaboration, client health monitoring, on-site client visits, KPI and service reviews, continuous learning, and team leadership.
  • The role requires a working understanding of financial services, familiarity with buy-side investment management workflows, excellent communication skills, and a consultative approach to understanding client needs.

Matching Summary

Client Success Managers are responsible for the comprehensive oversight and delivery of service for clients, assisting with inquiries and issues using product knowledge and problem-solving skills.

Salary

Base: USD$110,000.00 - USD$195,000.00; Bonus/Equity: annual discretionary bonus; Benefits: healthcare, leave benefits, retirement benefits

Skills & Requirements

Must-have

  • comprehensive oversight and delivery of service
  • client service oversight and critical inquiry management
  • troubleshoot issues and advocate for client needs
  • track client satisfaction and identify risks
  • build stronger relationships with clients on-site
  • lead client KPI tracking and service reviews
  • guidance and mentorship to Client Success Specialists

Nice-to-have

  • collaborative team atmosphere
  • innovative solutions for complex problems
  • foster a fun and inclusive team atmosphere
  • embrace change and learn every day

Key Requirements

  • working understanding of financial services
  • experience advising clients or adapting technology solutions
  • familiarity with buy-side investment management workflows
  • previous client-facing experience
  • excellent written and verbal communication skills
  • proficient in managing various tasks simultaneously
  • analyzing situations with attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter