Cloud Software Support Specialist With Spanish/portuguese - Latam
197
Fluent english verbal and written
Fluent spanish or portuguese language
Windows server administration basics
The role involves providing technical support, configuration, and troubleshooting for Acronis cyber protection software via email, phone, and chat
Job Summary
The role involves providing technical support, configuration, and troubleshooting for Acronis cyber protection software via email, phone, and chat.
Candidates will act as a liaison between customers and internal expert teams to resolve complex technical issues and maintain strong partner relationships.
Acronis is a global leader in cyber protection with over 20 years of innovation, offering a high-growth environment focused on accountability and impact.
Matching Summary
The role involves providing technical support, configuration, and troubleshooting for Acronis cyber protection software via email, phone, and chat.
Skills & Requirements
Must-have
Fluent English verbal and written
Fluent Spanish or Portuguese language
Windows Server administration basics
Log analysis and dump gathering
Customer service excellence
Nice-to-have
Linux/UNIX CLI awareness
VMware ESXi or Hyper-V virtualization
MS Exchange SQL Oracle database experience
Citrix XenApp knowledge
MSP or hosting tech support background
Key Requirements
1+ year work experience in similar role
Upper Intermediate proficiency in required languages
Experience in Hosting tech support or MSP business