Product Success Technical Director-crm

ServiceNow

Atlanta, United States
Not specified; not specified; competitive compensa...
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10 years servicenow administration experience
Customer service management csm expertise
Sales order management som configuration
** ServiceNow is seeking a Product Success Technical Director for its CRM platform, responsible for governance, design quality, and adoption across customer deployments. The role requires extensive experience with ServiceNow's CRM applications and a focus on driving enablement and governance standards. **

Job Summary

  • This senior role serves as a subject matter expert responsible for governing the ServiceNow CRM platform across Customer Service, Sales, and Field Service modules.
  • The position requires championing low-code-first architectural standards while evaluating technical debt and driving adoption through comprehensive enablement programs.
  • Candidates will work within a collaborative culture that invests in continuous development and offers exposure to emerging AI capabilities like Agentic workflows.

Matching Summary

Match Score: 75

** ServiceNow is seeking a Product Success Technical Director for its CRM platform, responsible for governance, design quality, and adoption across customer deployments. The role requires extensive experience with ServiceNow's CRM applications and a focus on driving enablement and governance standards. **

Salary

Not specified; Not specified; Competitive compensation and flexible work arrangements

Skills & Requirements

Must-have

  • 10 years ServiceNow administration experience
  • Customer Service Management CSM expertise
  • Sales Order Management SOM configuration
  • Field Service Management FSM knowledge
  • Platform governance and audit readiness
  • AI Agent workflow design capabilities

Nice-to-have

  • Strong written and verbal communication skills
  • Experience with Agile SAFe delivery methodologies
  • Knowledge of change management frameworks
  • Proactive ownership and initiative mindset
  • Ability to translate complexity for stakeholders

Key Requirements

  • 10 years hands-on ServiceNow experience
  • Direct exposure to CSM, SOM, FSM modules
  • ServiceNow Certified System Administrator preferred
  • CIS-CSM certification preferred

Work Rights

Not specified

Tailored Resume

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