Not specified (likely requires on-site presence due to customer support nature)
Live chat and email support
Resolve customer complaints
Account verification processes
Aristocrat Interactive is seeking an English Customer Support Agent on a fixed-term basis to provide professional assistance to customers via live chat and email. The role focuses on delivering high-quality customer service, resolving inquiries related to games and accounts, and ensuring compliance with regulatory standards
Job Summary
Respond promptly and professionally to customer inquiries via live chat and email.
Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
Collaborate with other departments, such as Safer Gambling, Fraud, AML, Payments, and Marketing, to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
Matching Summary
Match Score: 75
Aristocrat Interactive is seeking an English Customer Support Agent on a fixed-term basis to provide professional assistance to customers via live chat and email. The role focuses on delivering high-quality customer service, resolving inquiries related to games and accounts, and ensuring compliance with regulatory standards.