Principal Ai Consultant, Healthcare Services, Ai Coe

NiCE

Remote
Remote
Healthcare industry expertise
Patient access and contact center operations
Digital patient experience and cx transformation
NiCE is seeking a Principal AI Consultant for its Healthcare Services division, focusing on applying AI solutions to improve operations and patient experiences within healthcare. The role emphasizes deep industry expertise rather than technical AI development, making it ideal for candidates with substantial experience in healthcare provider operations

Job Summary

  • This is a principal-level individual contributor role for a senior Healthcare Provider expert with significant experience in patient access, contact center operations, digital patient experience, CX transformation, and the practical application of AI in service organizations.
  • You will serve as a trusted advisor to internal teams and enterprise customers, bringing expert knowledge of healthcare provider operations, patient journeys, service workflows, automation opportunities, regulatory sensitivity, and industry trends.
  • You will help connect NiCE AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI to the realities of provider environments and identify where AI can improve access, service quality, workforce productivity, and patient experience.

Matching Summary

Match Score: 85

NiCE is seeking a Principal AI Consultant for its Healthcare Services division, focusing on applying AI solutions to improve operations and patient experiences within healthcare. The role emphasizes deep industry expertise rather than technical AI development, making it ideal for candidates with substantial experience in healthcare provider operations.

Skills & Requirements

Must-have

  • Healthcare industry expertise
  • Patient access and contact center operations
  • Digital patient experience and CX transformation
  • Practical application of AI in service organizations
  • Healthcare provider operations SME

Nice-to-have

  • Trusted advisor to internal teams and customers
  • Understanding of regulatory sensitivity
  • Connecting AI solutions to business goals
  • Improving service quality and workforce productivity

Key Requirements

  • Significant experience in healthcare provider operations
  • Experience with patient access, contact center operations, digital patient experience, CX transformation
  • Experience with practical application of AI in service organizations

Work Rights

Not specified

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