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Canonical UK Ltd is seeking an Enterprise Customer Success Manager to enhance customer relationships and drive product adoption within key accounts. The role requires strong IT knowledge and customer-facing skills, particularly in cloud and data center technologies, and offers a fully remote work environment with comprehensive benefits.
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Job Summary
Customer Success Managers are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering.
CSMs will onboard new customers, coordinate complex projects, and collaborate with Sales, Field Engineering, and Support to develop engagement plans.
The company offers a distributed work environment with twice-yearly team sprints in person and a personal learning and development budget of USD 2,000 per year.
Matching Summary
Match Score: 75
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Canonical UK Ltd is seeking an Enterprise Customer Success Manager to enhance customer relationships and drive product adoption within key accounts. The role requires strong IT knowledge and customer-facing skills, particularly in cloud and data center technologies, and offers a fully remote work environment with comprehensive benefits.
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Skills & Requirements
Must-have
Enterprise customer engagement
Ubuntu and open-source infrastructure
Customer onboarding and adoption
Risk and churn reduction
Cross-functional collaboration
Nice-to-have
Passion for cloud and data centre technologies
Agile methodologies knowledge
Proactive customer advocacy
Digital touch-point campaigns
Key Requirements
Minimum 5 years of IT work experience
Experience with Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
Excellent presentation skills
Experience building and improving internal processes