Customer Operations Manager

Integer

Not specified (considered hybrid if remote options are likely).
7+ years medical device experience
Bachelor's degree in business
Iso certification adherence
Integer is seeking a Customer Operations Manager to lead customer advocacy efforts and enhance the customer experience through effective communication and collaboration with various departments. The ideal candidate should have over 7 years of experience in the medical device industry and possess strong leadership and problem-solving skills

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • The manager will act as the site-based customer champion, developing unconstrained unit forecasts for the S&OP process and supporting Factory Direct and Enterprise accounts.
  • This role requires adherence to strict Quality Management Systems, FDA regulations, and ISO certification requirements while driving team performance towards key metric targets.

Matching Summary

Match Score: 85

Integer is seeking a Customer Operations Manager to lead customer advocacy efforts and enhance the customer experience through effective communication and collaboration with various departments. The ideal candidate should have over 7 years of experience in the medical device industry and possess strong leadership and problem-solving skills.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • ISO certification adherence
  • FDA regulations knowledge
  • S&OP forecasting process
  • Customer quote cycle management

Nice-to-have

  • Strong collaboration skills
  • Innovation mindset
  • Open and honest communication
  • Cross-facility partnership ability
  • Process improvement drive

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and QMS
  • Experience with S&OP forecasting processes

Work Rights

Not specified

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