Specialist Customer Service Advisor

Barclays

Glasgow, United Kingdom
Base: £27,500; bonus/equity: not specified; benefi...
Exceptional customer service
Resolve complex customer needs
Communication channels chat email phone
Provide exceptional customer service while resolving more complex customer needs/requests through various communication channels

Job Summary

  • Provide exceptional customer service while resolving more complex customer needs/requests through various communication channels.
  • Collaborate with teams across the bank to align and integrate customer care processes, identify areas for improvement, and develop customer care procedures and controls.
  • Join Barclays as a Specialist Customer Service Advisor with a competitive salary of £27,500 and a comprehensive core benefits package including pension plan, private medical insurance, life insurance, and income protection.

Matching Summary

Provide exceptional customer service while resolving more complex customer needs/requests through various communication channels.

Salary

Base: £27,500; Bonus/Equity: Not specified; Benefits: pension plan, private medical insurance, life insurance, and income protection

Skills & Requirements

Must-have

  • exceptional customer service
  • resolve complex customer needs
  • communication channels chat email phone
  • personalized resolution
  • customer care processes
  • risk mitigation

Nice-to-have

  • industry trends and developments
  • best practice implementation
  • feedback and coaching colleagues
  • collaborative team environment
  • empathy and dedication

Key Requirements

  • experience in customer service
  • experience in retail
  • experience in hospitality

Work Rights

Not specified

Tailored Resume

Cover Letter