Base: $50,000 - $60,000; bonus/equity: not specifi...
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Customer service and experience
Order fulfillment and logistics
Operational process execution
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The Home Depot is seeking an Operations Experience Manager in Quincy, US, who will be responsible for leading store operations, ensuring customer service excellence, and managing fulfillment processes. The role involves coaching associates, executing operational standards, and maintaining safety protocols while working closely with store leadership.
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Job Summary
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes.
This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience.
Ops XMs provide input to store leadership on associate performance, talent planning, and selection, and coach and train associates on company policies, safety procedures, and customer service.
Matching Summary
Match Score: 75
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The Home Depot is seeking an Operations Experience Manager in Quincy, US, who will be responsible for leading store operations, ensuring customer service excellence, and managing fulfillment processes. The role involves coaching associates, executing operational standards, and maintaining safety protocols while working closely with store leadership.
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Salary
Base: $50,000 - $60,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service and experience
Order fulfillment and logistics
Operational process execution
Shrink Action Plans implementation
Manager on Duty functions
Associate coaching and training
Safety procedures adherence
Nice-to-have
Champion GET culture
Voice of the Associate initiatives
Talent planning and selection input
Key Requirements
1 year of relevant work experience
Management of people and retail operations
High school diploma or GED
1+ year of previous leadership Experience
Work Rights
Must be legally permitted to work in the United States