Customer Benefit Advisor I (on-site)- Baton Rouge

Unum Group

Baton Rouge, United States
Base: $21.00ph minimum; bonus/equity: not specifie...
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Provide accurate benefit information
Resolve customer issues
Utilize multiple system applications
** Unum Group is seeking a Customer Benefit Advisor I for its Baton Rouge office, focusing on providing exceptional customer service related to employee benefits and claims. The role is entry-level, requiring strong communication skills and the ability to manage multiple systems while assisting customers efficiently. **

Job Summary

  • The Customer Benefit Advisor (CBA) I is a critical first point of contact for Unum/Colonial Life customers, providing accurate information on benefits, claims, and policy administration.
  • This entry-level role requires demonstrating exceptional customer service, utilizing multiple system applications, and adhering to established protocols.
  • Unum offers a competitive benefits package including health, vision, dental, disability, generous PTO, 401(k) contributions, mental health support, and career advancement opportunities.

Matching Summary

Match Score: 75

** Unum Group is seeking a Customer Benefit Advisor I for its Baton Rouge office, focusing on providing exceptional customer service related to employee benefits and claims. The role is entry-level, requiring strong communication skills and the ability to manage multiple systems while assisting customers efficiently. **

Salary

Base: $21.00/hour minimum; Bonus/Equity: Not specified; Benefits: Competitive benefits package including healthcare, insurance, PTO, 401(k) match

Skills & Requirements

Must-have

  • Provide accurate benefit information
  • Resolve customer issues
  • Utilize multiple system applications
  • Adhere to established protocols
  • Protect customer privacy

Nice-to-have

  • Express appropriate empathy
  • Demonstrate passion for values
  • Adapt to changing environment
  • Comfortable with video communication

Key Requirements

  • 1 year customer service experience preferred
  • High school diploma or GED required
  • Successful completion of Contact Center training program
  • Proficiency in multiple systems with dual monitors

Work Rights

Not specified

Tailored Resume

Cover Letter