Resolution Case Manager

Sun Life

Base: $58,000 - $93,000; bonus/equity: discretiona...
Hybrid
Proficient knowledge of group retirement products
Group insurance products expertise required
Ability to diffuse escalated issues effectively
The role involves resolving escalated issues for clients and internal partners while ensuring a consistent quality experience within the Client Solutions Centre

Job Summary

  • The role involves resolving escalated issues for clients and internal partners while ensuring a consistent quality experience within the Client Solutions Centre.
  • Candidates must possess proficient knowledge of group retirement and insurance products to support operations and provide targeted coaching.
  • Sun Life offers a hybrid work environment with opportunities for growth, inclusive culture, and competitive compensation packages.

Matching Summary

The role involves resolving escalated issues for clients and internal partners while ensuring a consistent quality experience within the Client Solutions Centre.

Salary

Base: $58,000 - $93,000; Bonus/Equity: Discretionary incentive plans available; Benefits: Not specified

Skills & Requirements

Must-have

  • Proficient knowledge of group retirement products
  • Group insurance products expertise required
  • Ability to diffuse escalated issues effectively
  • Strong verbal and written communication skills
  • Experience with production support systems

Nice-to-have

  • Superb team player orientation
  • Participating in business improvement projects
  • Strong judgment and decision-making skills
  • Ability to develop internal business relationships

Key Requirements

  • Bilingualism (French/English) required for Quebec location only
  • Able to accommodate shift work 8AM-8PM EST
  • Proficiency in CSC processes and tools

Work Rights

Not specified

Tailored Resume

Cover Letter