Senior Analyst Wfm

karriere-reise.de

Gurgaon, India
**
Workforce management scheduling
Real time management
Service level agreement monitoring
** Amex GBT is seeking a Senior Analyst for Workforce Management in Gurgaon, India, responsible for tactical operations in scheduling and real-time management. The role requires a minimum of three years of call center experience, with two years specifically in workforce management. The company promotes an inclusive culture and offers attractive benefits, including flexible working arrangements and travel perks. **

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work.
  • The role involves tactical workforce management tasks such as scheduling, real-time queue monitoring, and managing SLAs to ensure operational efficiency.
  • Employees enjoy flexible benefits tailored to their country, access to over 20,000 courses for skill development, and a commitment to inclusion and equal opportunity.

Matching Summary

Match Score: 75

** Amex GBT is seeking a Senior Analyst for Workforce Management in Gurgaon, India, responsible for tactical operations in scheduling and real-time management. The role requires a minimum of three years of call center experience, with two years specifically in workforce management. The company promotes an inclusive culture and offers attractive benefits, including flexible working arrangements and travel perks. **

Skills & Requirements

Must-have

  • Workforce management scheduling
  • Real time management
  • Service level agreement monitoring
  • Root cause analysis for SLA deviations
  • Call center operations experience

Nice-to-have

  • Inclusive and collaborative culture
  • Flexible benefits and wellbeing resources
  • Access to extensive learning platform
  • Global inclusion groups
  • Travel industry exposure

Key Requirements

  • Minimum 3 years call center experience
  • Minimum 2 years workforce management experience
  • Experience in scheduling and real time management

Work Rights

Not specified

Tailored Resume

Cover Letter