Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923; not specified; not specified py
Fully remote
Support and maintain technology equipment
Responding to and completing it service tickets
Performing installs, configurations, and updates
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

$43,923; Not specified; Not specified

Skills & Requirements

Must-have

  • support and maintain technology equipment
  • responding to and completing IT service tickets
  • performing installs, configurations, and updates
  • transport and deployment of IT hardware
  • function as tier-2 support resource

Nice-to-have

  • strong customer service skills
  • strong communication skills
  • ability to analyze computer system problems
  • basic understanding of TCP/IP model

Key Requirements

  • Bachelor's degree in computer science or related field; plus, at least two years of experience in computer support
  • Completion of technical training in computer science or related field; plus, at least five years of experience in computer support
  • At least two years supporting Windows and Mac computers
  • Experience installing and configuring Operating Systems using Endpoint management software

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter