Experience in collections or call centre environment
Intermediate level microsoft office skills
Ability to negotiate and show empathy
The role involves contacting customers via phone, email, or messaging to follow up on overdue payments and negotiate payment plans
Job Summary
The role involves contacting customers via phone, email, or messaging to follow up on overdue payments and negotiate payment plans.
Associates must maintain accurate records of collection activities while ensuring customer confidentiality and complying with all legislative requirements.
The company fosters an inclusive environment where hospitality is at the heart of operations and employees are encouraged to celebrate together.
Matching Summary
The role involves contacting customers via phone, email, or messaging to follow up on overdue payments and negotiate payment plans.
Skills & Requirements
Must-have
Experience in collections or call centre environment
Intermediate level Microsoft Office skills
Ability to negotiate and show empathy
Nice-to-have
Flexible to work rostered hours
Knowledge of legislative acts like NCCP
Proactive contribution to team meetings
Key Requirements
Experience in a collections or call centre environment
Knowledge of Anti Money Laundering and Debt Collections Practices
Understanding of National Consumer Credit Protection Act