Escalation Lead/senior Technical Support Specialist

AUTODESK CONSTRUCTION CLOUD

Bengaluru, India
Autodesk construction cloud support
Revit and navisworks expertise
Manage critical escalations
You will be responsible for managing escalations received directly from our Leaders, AutoDesk Executive Team, and Enterprise Business Accounts which will be Critical to business

Job Summary

  • You will be responsible for managing escalations received directly from our Leaders, AutoDesk Executive Team, and Enterprise Business Accounts which will be Critical to business.
  • You will need to take the ownership of high priority incidents and drive it towards successful closure.
  • Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.

Matching Summary

You will be responsible for managing escalations received directly from our Leaders, AutoDesk Executive Team, and Enterprise Business Accounts which will be Critical to business.

Skills & Requirements

Must-have

  • Autodesk Construction Cloud support
  • Revit and Navisworks expertise
  • Manage critical escalations
  • 24/7 environment availability
  • Drive incident resolution
  • KCS methodology contribution

Nice-to-have

  • Customer expectation management
  • Team player skills
  • Identify improvement opportunities
  • Contribute to product development

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 5-7 years industry working experience
  • 1+ years team leadership/coaching
  • 3+ years technology and customer support
  • Work in flexible working hours

Work Rights

Not specified

Tailored Resume

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