Technical Lead

NTT AUSTRALIA PTY

Australia
**
Managed services experience
Itil processes understanding
Cross-technology infrastructure
** NTT Australia is seeking a Technical Lead to provide exceptional service by resolving complex technical incidents and enhancing client infrastructure. The role requires extensive managed services experience and involves mentoring junior staff while ensuring service level agreements are met. **

Job Summary

  • Your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents.
  • You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions.
  • As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more.

Matching Summary

Match Score: 75

** NTT Australia is seeking a Technical Lead to provide exceptional service by resolving complex technical incidents and enhancing client infrastructure. The role requires extensive managed services experience and involves mentoring junior staff while ensuring service level agreements are met. **

Skills & Requirements

Must-have

  • Managed Services experience
  • ITIL processes understanding
  • Cross-technology infrastructure
  • Vendor engagement
  • Proactive incident resolution
  • Advanced troubleshooting techniques

Nice-to-have

  • Positive outlook
  • Adaptability to changing needs
  • Client-focused approach
  • Work well under pressure
  • Active listening skills
  • Work across different cultures

Key Requirements

  • Bachelor's degree or equivalent qualification in IT/Computing
  • Extensive Managed Services experience
  • Proven experience working with vendors
  • Ability to communicate and work across different cultures

Work Rights

Not specified

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