Customer Service/call Center Representative - Tech Hire/field Services
Amynta Work Comp Solutions
Grand Rapids, United States
Exceptional customer service
Professional telephone etiquette
Proficient computer and data entry skills
Provides exceptional customer service to internal and/or external customers, including field technicians and business partners
Job Summary
Provides exceptional customer service to internal and/or external customers, including field technicians and business partners.
Responsibilities include providing standard information, completing forms, determining status of claims and cases based on plan guidelines and meeting or exceeding department metrics for productivity and quality.
Assists consumers by providing highest level of customer service; remains professional and polite at all times.
Matching Summary
Provides exceptional customer service to internal and/or external customers, including field technicians and business partners.
Skills & Requirements
Must-have
Exceptional customer service
Professional telephone etiquette
Proficient computer and data entry skills
Microsoft Office applications
Ability to solve problems
Negotiation skills
Nice-to-have
Strong work ethic
Time management skills
Interpersonal skills
Detail-oriented
Willingness to learn
Flexibility to adapt to changes
Key Requirements
1-year minimum customer service experience
Call center environment preferred
High school graduate or equivalent education required