This role is responsible for the day-to-day execution and stability of IT operational service delivery across the Cluster
Job Summary
This role is responsible for the day-to-day execution and stability of IT operational service delivery across the Cluster.
The position acts as a primary operational interface between business users, technical teams, and service providers to ensure smooth technology services.
Key responsibilities include governing service delivery provided by vendors like Birlasoft while ensuring adherence to SLAs and customer satisfaction targets.
Matching Summary
This role is responsible for the day-to-day execution and stability of IT operational service delivery across the Cluster.