MediCard Phils., Inc. is seeking a Customer Relations Specialist to enhance client engagement and satisfaction within their health maintenance organization. The role involves developing strategies for client retention, upselling services, and ensuring a positive client experience
Job Summary
MediCard is one of the country's leading HMOs founded and run by doctors, providing innovative and cost-effective health maintenance services without compromising quality.
The Client Management Officer role focuses on driving client satisfaction, building strong partnerships, managing healthcare utilization costs, and ensuring client retention through negotiation and strategic engagement.
This position requires collaboration across departments to ensure a consistent and positive client experience while educating clients on the full range of HMO benefits and programs.
Matching Summary
Match Score: 85
MediCard Phils., Inc. is seeking a Customer Relations Specialist to enhance client engagement and satisfaction within their health maintenance organization. The role involves developing strategies for client retention, upselling services, and ensuring a positive client experience.
Skills & Requirements
Must-have
Client engagement strategy development
Client satisfaction monitoring
Healthcare service utilization management
Account renewal negotiation and closing
Cross-selling and upselling services
Client communication campaign execution
Collaboration with internal departments
Nice-to-have
Data analysis of client demographics and utilization
Organizing client meetings and events
Health awareness promotion
Service delivery improvement initiatives
Report preparation and activity management
Key Requirements
Experience in client management or account management
Negotiation and closing skills
Ability to analyze client data
Strong communication skills
Not specified work authorization or certifications