In_associate_contact Center Modernization_gcc_advisory_gurugram
PwC
Gurugram, India
Contact center transformation
Ai-led contact center solutions
Chatbots and voicebots
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities
Job Summary
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
The role requires a blend of technical depth, contact center operations knowledge, client stakeholder management, and project delivery awareness to ensure solutions are not only sold effectively but are also implementable and scalable.
We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.
Matching Summary
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
Skills & Requirements
Must-have
Contact Center Transformation
AI-led contact center solutions
Chatbots and voicebots
Speech and interaction analytics
Contact center operations and KPIs
Nice-to-have
Collaboration and enablement
Driving innovation
Leveraging advanced technologies
Key Requirements
8-10 years of experience
Bachelor's degree in Computer Science or related fields
Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE