Overnight Front Desk Supervisor

Hotel Chadstone Melbourne MGallery

Long Beach, CA, United States
Base: usd $30.00 ph; bonus/equity: not specified; ...
On-site
Lead overnight operations
Ensure service standards
Handle guest concerns
Lead daily overnight operations in Front Office and ensure all service standards are followed for Front Desk and Bell, while supporting Valet as needed

Job Summary

  • Lead daily overnight operations in Front Office and ensure all service standards are followed for Front Desk and Bell, while supporting Valet as needed.
  • Consistently offer professional, friendly and engaging service Excellent communication, organizational, and management skills, as well as the ability to handle stressful situations.
  • Hourly rate: USD $30.00 per hour Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.

Matching Summary

Lead daily overnight operations in Front Office and ensure all service standards are followed for Front Desk and Bell, while supporting Valet as needed.

Salary

Base: USD $30.00 per hour; Bonus/Equity: Not specified; Benefits: Discounted hotel rooms and food & beverage rates, learning programs

Skills & Requirements

Must-have

  • Lead overnight operations
  • Ensure service standards
  • Handle guest concerns
  • Review arrivals and departures
  • Maintain house bank
  • Follow safety policies

Nice-to-have

  • Engaging service delivery
  • Champion employee engagement
  • Develop and implement SOPs
  • Promote growth and development

Key Requirements

  • Minimum 2 years Front Office experience
  • Supervisory experience preferred
  • Proficiency in Opera Cloud and Microsoft Office
  • Ability to work in a fast-paced environment
  • Flexible availability for varied shifts

Work Rights

Not specified

Tailored Resume

Cover Letter