The role serves as the key liaison between delivery, SAP Concur, environment, testing, and transition teams to ensure optimal platform performance
Job Summary
The role serves as the key liaison between delivery, SAP Concur, environment, testing, and transition teams to ensure optimal platform performance.
Candidates will monitor high-priority tickets, perform root cause analysis for recurring issues, and drive permanent solutions within agreed SLAs.
The position requires building strong relationships with internal stakeholders and external vendors while facilitating governance meetings to review service performance.
Matching Summary
The role serves as the key liaison between delivery, SAP Concur, environment, testing, and transition teams to ensure optimal platform performance.
Skills & Requirements
Must-have
7-9 years Concur support experience
Incident and problem management
Cross-team coordination skills
Vendor relationship management
Stakeholder engagement capabilities
Nice-to-have
Concur Expense certification
ServiceNow familiarity
Cognos Reporting knowledge
Integration middleware experience
Strong analytical thinking
Key Requirements
Bachelor's degree in Commerce, IT, or related field