Head Of Customer Engagement, Firefly Enterprise & Genstudio

Adobe

Base: $205,600 - $410,300 annually (varies by loca...
Not specified (assumed hybrid due to the nature of the role)
15+ years in customer-facing roles
10+ years in team leadership
Experience with adobe firefly and genstudio
Adobe is seeking a Head of Customer Engagement to lead a team focused on leveraging AI-powered solutions to enhance enterprise customers' creative workflows. The ideal candidate will possess extensive experience in customer-facing roles, particularly in product management and consulting, with a strong emphasis on customer-centric strategies

Job Summary

  • This role leads the 'DevOps for Content' revolution by partnering with global brands to transform creative workflows using AI-powered content services.
  • The successful candidate will recruit and coach a team of AI Engagement Managers and Program Managers to drive rapid adoption and measurable value for enterprise customers.
  • Adobe offers a competitive compensation package with base salary ranges varying by location, along with short-term incentives and potential long-term equity awards.

Matching Summary

Match Score: 85

Adobe is seeking a Head of Customer Engagement to lead a team focused on leveraging AI-powered solutions to enhance enterprise customers' creative workflows. The ideal candidate will possess extensive experience in customer-facing roles, particularly in product management and consulting, with a strong emphasis on customer-centric strategies.

Salary

Base: $205,600 - $410,300 annually (varies by location); Bonus/Equity: Short-term incentives via Annual Incentive Plan; Benefits: Comprehensive benefits programs including health, wellness, and community initiatives

Skills & Requirements

Must-have

  • 15+ years in customer-facing roles
  • 10+ years in team leadership
  • Experience with Adobe Firefly and GenStudio
  • Understanding of first-party and third-party AI models
  • Proven track record in management consulting

Nice-to-have

  • Experience with martech software vendors
  • Strong executive presence for C-suite communication
  • Passion for mentoring and career growth
  • Ability to dismantle organizational silos
  • Cultivating a high-performance culture

Key Requirements

  • 15+ years experience in customer-facing roles
  • 10+ years in team leadership positions
  • Background in management consulting or product management

Work Rights

Not specified

Tailored Resume

Cover Letter