The primary mission is to handle incoming client calls regarding breakdowns while ensuring optimal responsiveness and high customer satisfaction
Job Summary
The primary mission is to handle incoming client calls regarding breakdowns while ensuring optimal responsiveness and high customer satisfaction.
Responsibilities include qualifying incidents, assigning interventions to technicians based on urgency and location, and following up post-intervention.
Otis is a global industry leader employing 72,000 people committed to safety, ethics, and quality across more than 200 countries.
Matching Summary
The primary mission is to handle incoming client calls regarding breakdowns while ensuring optimal responsiveness and high customer satisfaction.
Skills & Requirements
Must-have
French language proficiency required
Incoming call reception and qualification
Technical dispatching and technician allocation
Post-intervention customer follow-up
Internal system data entry
Nice-to-have
English or additional language skills
Previous call center experience preferred
Stress management in urgent situations
Active listening and service orientation
Knowledge of elevator products and services
Key Requirements
Minimum Bac +2 education level
2+ years experience in call center or technical customer service