Représentant(e) Principal(e) Du Centre D'appels Aux Réclamations - Montréal (ou Toronto)

Zurich Insurance Company Ltd

Montréal, Canada
Base: $50,000 - $60,000; bonus/equity: not specifi...
Hybrid (3 days onsite)
Handle simple and complex claims
Collaborate with internal and external partners
Ensure legal and regulatory compliance
Zurich Insurance Company Ltd is seeking a Senior Claims Call Center Representative for its locations in Montreal or Toronto. The role requires experience in claims processing and customer service, offering a collaborative and supportive work environment with a focus on career development

Job Summary

  • This role involves handling simple and complex claims and managing specialized projects within innovative initiatives.
  • You will collaborate closely with internal business partners, including underwriters and claims specialists, as well as external partners like agents and brokers.
  • Zurich Canada offers a hybrid work model, a competitive compensation package, and a strong commitment to employee well-being and professional development.

Matching Summary

Match Score: 85

Zurich Insurance Company Ltd is seeking a Senior Claims Call Center Representative for its locations in Montreal or Toronto. The role requires experience in claims processing and customer service, offering a collaborative and supportive work environment with a focus on career development.

Salary

Base: $50,000 - $60,000; Bonus/Equity: Not specified; Benefits: Comprehensive health/benefits plan

Skills & Requirements

Must-have

  • Handle simple and complex claims
  • Collaborate with internal and external partners
  • Ensure legal and regulatory compliance
  • Achieve quality, call availability, and productivity targets

Nice-to-have

  • Supportive work environment
  • Collaborative culture
  • Focus on Diversity, Inclusion, Equity, and Belonging

Key Requirements

  • High school diploma or equivalent and 2+ years of customer service experience
  • OR Zurich Certified Insurance Apprentice including an Associate's degree
  • Intermediate customer service experience required
  • Minimum 2 years of contact center experience
  • Insurance knowledge is an asset
  • French proficiency required for Montreal candidates
  • French and English proficiency required for Montreal candidates

Work Rights

Not specified

Tailored Resume

Cover Letter