Cigna is seeking an organized and detail-oriented Administrative Services Representative in Kuala Lumpur to manage and optimize case queues within Salesforce, ensuring timely workload allocation and effective communication. The ideal candidate should possess 1-3 years of relevant experience, strong attention to detail, and proficiency in Microsoft Office
Job Summary
You will be responsible for managing and optimising case queues within Salesforce to ensure timely allocation and handling of workload within set SLA’s.
By prioritising tasks, maintaining SLA commitments, and collaborating with stakeholders, you will play a crucial role in delivering seamless Work allocation and minimising delays in customer communication and experience.
This role requires strong attention to detail, proficiency in Microsoft Office Suite, and excellent time management skills.
Matching Summary
Match Score: 80
Cigna is seeking an organized and detail-oriented Administrative Services Representative in Kuala Lumpur to manage and optimize case queues within Salesforce, ensuring timely workload allocation and effective communication. The ideal candidate should possess 1-3 years of relevant experience, strong attention to detail, and proficiency in Microsoft Office.
Skills & Requirements
Must-have
Manage and optimize case queues
Ensure timely allocation and handling
Prioritize tasks and maintain SLA commitments
Collaborate with stakeholders
Upload healthcare provider details
Monitor case volume and workload
Nice-to-have
Identify opportunities for process improvement
Upholds utmost discretion
Key Requirements
1-3 years of experience in administrative or queue/case management
Prior experience in the healthcare industry preferred
Proficiency in Microsoft Office Suite
Experience with case management software preferred
Strong communication and interpersonal skills
Ability to work independently and as part of a team