You provide software and application knowledge to support implementation of the given solutions
Job Summary
You provide software and application knowledge to support implementation of the given solutions.
You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions.
This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments.
Matching Summary
You provide software and application knowledge to support implementation of the given solutions.
Skills & Requirements
Must-have
ServiceNow knowledge
vendor management
infrastructure services delivery
IT outsourcing frameworks
Nice-to-have
driving future
accelerate career
collaborate with management
align with security policy
Key Requirements
Experience working collaboratively with multiple vendors
Experience leading complex projects
Experience in stakeholder management and influencing skills
Experience managing infrastructure services delivery, support and excellence
Experience in global IT function with regional or global responsibilities
Experience working with IT outsourcing providers using frameworks such as the IT Infrastructure Library
Experience working with internal and external teams and leading when necessary