This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experience in an Technical Support environment
Job Summary
This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experience in an Technical Support environment.
Engage the customer through multiple channels like Phone, Chat, Web, and Email proactively, using case management tools like Salesforce and Jira.
Empowering customers by promoting a Knowledge base and self-service.
Matching Summary
This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experience in an Technical Support environment.
Skills & Requirements
Must-have
First-line technical support
Troubleshooting and problem resolution
Customer interaction via phone, email, portal
IP telephony (VoIP) and SIP knowledge
Network router, switch, firewall knowledge
Nice-to-have
Passion for solving problems
Enthusiastic self-learner
Positive attitude
Team player
Key Requirements
Advanced attention to detail
Competent experience with IP and networking technologies