Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Job Summary
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
Matching Summary
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Skills & Requirements
Must-have
Initiating automotive services and repairs
Ascertaining vehicle performance problems
Verifying warranty and service contract coverage
Developing estimates
Writing repair orders
Maintaining customer records
Nice-to-have
Team player focused on exemplary customer service
Basic mechanical understanding of an automobile
Key Requirements
Previous Service Advisor experience, preferred
Prior experience as an automotive technician a plus