Servicenow Itom (it Operations Management) Consultant

RS Group

Multiple Locations, USA
Base: $95,400 - $192,000; bonus/equity: discretion...
Hybrid
Servicenow itom implementation
Cmdb design and governance
Servicenow discovery
Facilitate ITOM-focused discovery workshops to understand client infrastructure, service mapping needs, event management processes, and CMDB maturity

Job Summary

  • Facilitate ITOM-focused discovery workshops to understand client infrastructure, service mapping needs, event management processes, and CMDB maturity.
  • Own and manage the ITOM product backlog, prioritizing features such as infrastructure discovery, service mapping, event correlation, and CMDB data quality improvements.
  • We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.

Matching Summary

Facilitate ITOM-focused discovery workshops to understand client infrastructure, service mapping needs, event management processes, and CMDB maturity.

Salary

Base: $95,400 - $192,000; Bonus/Equity: Discretionary bonus based on firm and individual performance; Benefits: Competitive benefits and compensation package

Skills & Requirements

Must-have

  • ServiceNow ITOM implementation
  • CMDB design and governance
  • ServiceNow Discovery
  • ServiceNow Service Mapping
  • ServiceNow Event Management
  • ITOM vision and roadmap
  • Agile environments

Nice-to-have

  • Client-facing consulting
  • Stakeholder management skills
  • Cloud platform knowledge
  • DevOps practices intersection
  • AIOps and operational analytics

Key Requirements

  • 5-7 years ServiceNow experience
  • ServiceNow Administrator Certification
  • 3-5 years client-facing experience
  • 3+ years Agile environments

Work Rights

Not specified

Tailored Resume

Cover Letter