Senior Enterprise Engagement Manager

Parloa

New York, US
Base: $130,000 - $165,000 usd; bonus/equity: perfo...
On-site
Strategic account management
Executive engagement
Cross-functional partnership
Parloa is transforming customer experience through AI-powered agents, aiming to make every customer conversation effortless

Job Summary

  • Parloa is transforming customer experience through AI-powered agents, aiming to make every customer conversation effortless.
  • As a Senior Enterprise Engagement Manager, you will act as the strategic post-sale leader for a portfolio of complex enterprise accounts, guiding them from implementation through scaled adoption and measurable ROI.
  • This role offers an opportunity to act as a strategic partner to leading enterprise organizations, driving AI adoption, delivering measurable business impact, and shaping long-term customer growth.

Matching Summary

Parloa is transforming customer experience through AI-powered agents, aiming to make every customer conversation effortless.

Salary

Base: $130,000 - $165,000 USD; Bonus/Equity: Performance-based variable component and equity package; Benefits: Not specified

Skills & Requirements

Must-have

  • Strategic account management
  • Executive engagement
  • Cross-functional partnership
  • Customer success metrics
  • Account expansion strategies

Nice-to-have

  • AI and automation experience
  • Digital transformation background
  • Global enterprise experience

Key Requirements

  • 5+ years in Enterprise Customer Success, Strategic Account Management, or Consulting
  • Experience managing large, complex accounts ($500K+ ARR)
  • Proven ability to influence Director, VP, and C-level stakeholders
  • Experience driving measurable business outcomes tied to defined KPIs
  • Strong project management and organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter