The Service Manager provides dedicated account responsibility for planning and coordinating large or complex field service projects frequently exceeding $200k
Job Summary
The Service Manager provides dedicated account responsibility for planning and coordinating large or complex field service projects frequently exceeding $200k.
This role acts as the key communication link between customer service, engineering, and other departments to ensure machine performance and customer satisfaction.
The position requires promoting continuous improvement through Kaizen events and ensuring all safety rules and policies are followed by field associates.
Matching Summary
The Service Manager provides dedicated account responsibility for planning and coordinating large or complex field service projects frequently exceeding $200k.
Skills & Requirements
Must-have
Bachelor's degree or 10 years experience
8+ years capital equipment manufacturing
Project management for complex field service
Financial management of service projects
Contractor negotiation and direction
Nice-to-have
Bi-lingual skills
Working knowledge of XA Infor CRM/CPQ
Experience with Kaizen events
Integrated Planning Sessions (IPS) facilitation
Key Requirements
Bachelor's degree required
Minimum 8 years in capital equipment manufacturing