Manager Platform Engineering- It Service Management

Meybohm Mortgage LLC

Not specified; not specified; medical, dental, vis...
Servicenow platform operations
Itil-based practices implementation
Cmdb data quality management
The role is responsible for the execution, operational health, and continuous improvement of IT service management platforms and processes at Newrez

Job Summary

  • The role is responsible for the execution, operational health, and continuous improvement of IT service management platforms and processes at Newrez.
  • Candidates must possess a Bachelor's degree in computer science or related field along with 6-8 years of relevant experience.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.

Matching Summary

The role is responsible for the execution, operational health, and continuous improvement of IT service management platforms and processes at Newrez.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, parental leave, tuition reimbursement

Skills & Requirements

Must-have

  • ServiceNow platform operations
  • ITIL-based practices implementation
  • CMDB data quality management
  • Change Incident Problem Management
  • 6-8 years ITSM experience
  • 1+ year leadership experience

Nice-to-have

  • Strong verbal communication skills
  • High learning agility
  • Consultative work style
  • Ability to manage ambiguity
  • Cross-functional partnership skills

Key Requirements

  • Bachelor's degree in Computer Science or Information Systems
  • 6-8 years of professional experience
  • 1+ year of leadership experience
  • Experience leading ITSM or operations teams
  • Smartphone meeting security standards required

Work Rights

Not specified

Tailored Resume

Cover Letter