Customer Service Advisor - Laguna 2026

Concentrix

Laguna, Philippines
Customer service support
Resolve customer issues
Maintain basic product knowledge
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • customer service support
  • resolve customer issues
  • maintain basic product knowledge
  • track and document information
  • work in a fast-paced environment

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • flexible and adapt to changes
  • work as team member

Key Requirements

  • High school diploma
  • three to six months of relevant experience
  • Minimum of two years of college education (Philippines)
  • Ability to think clearly and explain simple issues effectively

Work Rights

Not specified

Tailored Resume

Cover Letter