Agent, Front Office (full Time)

Sofitel Brisbane Central

Kohala Coast, United States
Hourly rate: $27.73 usd; bonus/equity: not specifi...
On-site
Guest check-in and checkout
Handle guest complaints tactfully
Maintain guest privacy and confidentiality
Sofitel Brisbane Central is seeking a full-time Front Office Agent to provide exceptional guest services at the Fairmont Orchid resort in Kohala Coast, Hawai'i. The ideal candidate will embody the aloha spirit and possess strong communication and organizational skills to enhance the guest experience while working in a luxury hospitality environment

Job Summary

  • As an Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
  • We offer premium preferred provider medical/drug/vision benefits, employer-paid life and accidental insurance, a 401(k) with matching program, and generous paid time off.
  • We are an inclusive company that supports growth and learning, encouraging you to explore limitless possibilities within Accor.

Matching Summary

Match Score: 85

Sofitel Brisbane Central is seeking a full-time Front Office Agent to provide exceptional guest services at the Fairmont Orchid resort in Kohala Coast, Hawai'i. The ideal candidate will embody the aloha spirit and possess strong communication and organizational skills to enhance the guest experience while working in a luxury hospitality environment.

Salary

Hourly Rate: $27.73 USD; Bonus/Equity: Not specified; Benefits: Premium preferred provider medical/drug/vision benefits, employer paid group life and accidental insurance, 401(k)/retirement saving plan & matching program, 11 paid holiday/personal days, 10 days paid vacation, 50% discounts at hotel restaurants, 30% discount on retail items, 30% discount on spa services, Travel Program discounts, complimentary meals

Skills & Requirements

Must-have

  • Guest check-in and checkout
  • Handle guest complaints tactfully
  • Maintain guest privacy and confidentiality
  • Opera Property Management System proficiency
  • Microsoft Office proficiency

Nice-to-have

  • Speak other languages
  • Basic understanding of local languages
  • Service oriented with eye for detail
  • Team player

Key Requirements

  • Legally eligible to work in the United States
  • No U.S. work authorization assistance provided

Work Rights

Must be legally eligible to work in the United States

Tailored Resume

Cover Letter