Customer Service Representative 3 (h)

University of Miami

Miami, Florida, US
Not specified; not specified; comprehensive benefi...
Onsite
Minimum 3 years of relevant experience
High school diploma or equivalent
Ability to work evenings nights weekends
This position guides lower-level customer service staff and handles complex or unusual problems within the Patient Access department

Job Summary

  • This position guides lower-level customer service staff and handles complex or unusual problems within the Patient Access department.
  • The role involves receiving, reviewing, and addressing inquiries including complaints and requests for information via multiple channels such as face-to-face and telephone.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, and tuition remission.

Matching Summary

This position guides lower-level customer service staff and handles complex or unusual problems within the Patient Access department.

Salary

Not specified; Not specified; Comprehensive benefits package including medical, dental, tuition remission

Skills & Requirements

Must-have

  • Minimum 3 years of relevant experience
  • High School Diploma or equivalent
  • Ability to work evenings nights weekends
  • Proficiency in Microsoft Office software
  • Strong oral and written communication skills

Nice-to-have

  • Bilingual capabilities preferred
  • Empathetic communication style
  • Experience with medical professionals knowledge
  • Knowledge of clinical trial referral resources
  • Ability to guide lower-level staff

Key Requirements

  • Minimum 3 years of relevant experience
  • High School Diploma or equivalent
  • Bilingual (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter