Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions implementation
Customer success or account management
Troubleshooting and product support
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: role may be eligible for Bonus Plan or commission/bonus, annual refresh stock grants
Skills & Requirements
Must-have
enterprise SaaS solutions implementation
customer success or account management
troubleshooting and product support
client onboarding and training
strategic account management
Nice-to-have
curious minds and courageous collaborators
sun-drenched optimism and drive
integrity, empathy, and shared enthusiasm
HR/recruiting software domain expertise
Key Requirements
8+ years customer success or account management
5+ years customer success or account management
8+ years enterprise SaaS solutions support/implementation
5+ years enterprise SaaS solutions support/implementation
Technical understanding of complex software ecosystems
Educating clients on products and providing training
Comfortable working with global, cross-functional teams