Connect And Assure Specialist

841

Not specified; not specified; benefits include equ...
Shift-based, full-time (7:00 am - 7:00 pm)
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to ensure a high-quality service experience. Ideal candidates should possess technical knowledge in telecommunications, strong communication skills, and operational experience in customer service environments

Job Summary

  • The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes to deliver a strong customer experience.
  • Candidates must possess solid case or account management experience with strong technical knowledge of various telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • This is a permanent full-time position operating within a shift rotation between 7:00 AM and 7:00 PM with no direct people management responsibilities.

Matching Summary

Match Score: 85

The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to ensure a high-quality service experience. Ideal candidates should possess technical knowledge in telecommunications, strong communication skills, and operational experience in customer service environments.

Salary

Not specified; Not specified; Benefits include equal employment, great training, flexible working arrangements, 18 weeks paid parental leave, and diversity initiatives.

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Stakeholder engagement skills
  • Shift rotation availability

Nice-to-have

  • Customer empathy and communication skills
  • Organisational skills
  • Sound decision-making abilities
  • Experience in operational environments

Key Requirements

  • Full working rights in Australia required
  • Permanent position status
  • Availability for rostered shifts

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter