Service Resolution Representative

APACTix

Melbourne, Australia
Onsite
Resolve customer claims and issues
Liaise with internal departments
Monitor mailboxes and queues
The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans

Job Summary

  • The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans.
  • SRT find solutions by directly liaising with clients via the Direct to Client program and other internal departments.
  • The team will support staff by effectively and efficiently resolving customer and agent queries at the first opportunity.

Matching Summary

The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans.

Skills & Requirements

Must-have

  • Resolve customer claims and issues
  • Liaise with internal departments
  • Monitor mailboxes and queues
  • Provide high level of service
  • Adapt to changing environment

Nice-to-have

  • Positive friendly can-do attitude
  • Inquisitive mind proactive problem-solving
  • Passion for world-class experience
  • Team player willingness to help

Key Requirements

  • Knowledge of Ticketmaster applications desirable
  • Strong understanding of ticketing practices
  • Customer service background
  • Ability to manage multiple tasks
  • Flexibility to work any shift
  • Police clearance check required

Work Rights

Not specified

Tailored Resume

Cover Letter