Lead,  customer Service

ASM International

Hsinchu, Taiwan
On-site
5-10 years customer service experience
High-tech environment background
Sap and microsoft excel proficiency
This role involves managing order fulfillment, forecasting demand, and driving material readiness to support customer requirements

Job Summary

  • This role involves managing order fulfillment, forecasting demand, and driving material readiness to support customer requirements.
  • The successful candidate will lead customer interactions, handle escalations, and ensure accurate billing and reporting processes.
  • ASM offers a collaborative culture with development programs that support growth in cutting-edge semiconductor technology.

Matching Summary

This role involves managing order fulfillment, forecasting demand, and driving material readiness to support customer requirements.

Skills & Requirements

Must-have

  • 5-10 years customer service experience
  • High-tech environment background
  • SAP and Microsoft Excel proficiency
  • Sales and Distribution experience
  • Materials Management knowledge
  • Order management and invoicing skills

Nice-to-have

  • Strong stakeholder management
  • Proactive escalation handling
  • Flexible work approach
  • Bachelor's degree in business
  • Supply chain or accounting background

Key Requirements

  • 5 to 10 years of customer service experience
  • Intermediate SAP and Excel skills
  • Experience in Sales & Distribution
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter