The role involves managing day-to-day business operations for a team of up to 150 full-time employees while reporting to the Sr. Operations Manager
Job Summary
The role involves managing day-to-day business operations for a team of up to 150 full-time employees while reporting to the Sr. Operations Manager.
You will be responsible for acting as the primary point of contact for clients, providing regular performance updates, and presenting at business reviews on a weekly, monthly, quarterly, and annual basis.
TaskUs seeks candidates who can drive performance management, foster employee retention, and solve business problems through innovation rather than just focusing on standard KPIs.
Matching Summary
The role involves managing day-to-day business operations for a team of up to 150 full-time employees while reporting to the Sr. Operations Manager.
Skills & Requirements
Must-have
Manage team of up to 150 FTEs
B2 English Level or Higher
Two plus years supervising call center staff
Bachelor degree in business administration
Consistently meet KPIs like CSAT and AHT
Nice-to-have
One plus year client management experience
Proven ability to scale operations
Foster employee retention strategies
Presenting in weekly monthly quarterly reviews
Solving business problems through innovation
Key Requirements
Bachelor degree in business administration or management
Two plus years managing supervisors in call center environment
B2 English Level or Higher
One plus year client management experience (nice to have)