Assoc Manager, Tech Services

IQVIA Inc

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First-line support
Software and hardware troubleshooting
Network configuration and firewalls
** IQVIA Inc is seeking an Associate Manager for Tech Services to provide first-line support for software, hardware, and networking issues while mentoring junior staff and managing performance metrics. The role requires strong technical skills and customer service experience, with a focus on problem resolution and communication. **

Job Summary

  • Provides first-line support to company employees to resolve computer software, hardware and networking problems.
  • Responsible for building and reviewing, sending Service Now data/ticket reports to Sr. leadership.
  • Able to drive escalations to a resolution by engaging multiple teams within IQVIA.

Matching Summary

Match Score: 75

** IQVIA Inc is seeking an Associate Manager for Tech Services to provide first-line support for software, hardware, and networking issues while mentoring junior staff and managing performance metrics. The role requires strong technical skills and customer service experience, with a focus on problem resolution and communication. **

Skills & Requirements

Must-have

  • First-line support
  • Software and hardware troubleshooting
  • Network configuration and firewalls
  • Customer service skills
  • Advanced troubleshooting skills
  • Technical support experience

Nice-to-have

  • Mentoring and coaching staff
  • Leading small projects
  • Service Desk SME
  • Logical and analytical thinking
  • Interpersonal and customer care skills
  • Flexible working 24/7

Key Requirements

  • 5-6 yrs Service Desk or IT Experience
  • 5-6 yrs Customer Service Experience
  • Associate's Degree Pref
  • 40 WPM typing speed with 98% accuracy

Work Rights

Not specified

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