Ofcom is seeking a Contact Centre Advisor for their Warrington office, offering a permanent, full-time role focused on providing customer support without shifts or bank holidays. The position includes competitive benefits such as 26 days of holiday, private medical insurance, and a pension plan
Job Summary
This role offers a Monday-Friday 9am-5pm schedule with no shifts or bank holidays.
Ofcom is the UK's communications regulator, working to make communications work for everyone.
Key responsibilities include acting as a first point of contact for consumers, assessing contacts, and recording complaint case records.
Matching Summary
Match Score: 85
Ofcom is seeking a Contact Centre Advisor for their Warrington office, offering a permanent, full-time role focused on providing customer support without shifts or bank holidays. The position includes competitive benefits such as 26 days of holiday, private medical insurance, and a pension plan.
Skills & Requirements
Must-have
phone based customer service experience
effective conflict resolution skills
attention to detail
articulating ideas clearly
channeling influence effectively
owning accountabilities reliably
Nice-to-have
pursuing growth and learning
Key Requirements
experience of handling consumer complaints
experience of complaint categorisation
experience writing concise case notes
comfortable working towards challenging quality targets