Customer Engagement Advisor

Aristocrat

2 years customer engagement experience
Strong relationship management skills
Salesforce crm proficiency
This role focuses on strengthening relationships with venues and improving customer satisfaction across Aristocrat's CXS portfolio

Job Summary

  • This role focuses on strengthening relationships with venues and improving customer satisfaction across Aristocrat's CXS portfolio.
  • The position involves supporting organized collaboration with the company's top 40 customers through structured communication and health reviews.
  • Candidates must partner with internal Sales, Operations, and Product teams to ensure customers realize value from solutions.

Matching Summary

This role focuses on strengthening relationships with venues and improving customer satisfaction across Aristocrat's CXS portfolio.

Skills & Requirements

Must-have

  • 2 years customer engagement experience
  • Strong relationship management skills
  • Salesforce CRM proficiency
  • Data analysis and reporting capabilities
  • Proactive problem-solving approach

Nice-to-have

  • Hospitality or gaming industry background
  • Experience with online real money gaming
  • Strategic planning for top clients
  • Cross-functional collaboration skills

Key Requirements

  • Minimum 2 years in customer engagement or account management
  • Authorization to work without visa sponsorship required
  • Proficiency in Salesforce and reporting tools preferred

Work Rights

Must be authorized to work in Australia without visa sponsorship

Tailored Resume

Cover Letter