Customer Service Representatives - Start Date 15th June 2026

Capita

Sheffield, United Kingdom
Base: £25,155 py; bonus/equity: not specified; ben...
Onsite
Proven call centre experience
High-volume inbound calls handling
Excellent telephone manner with empathy
Capita Pension Solutions is seeking Customer Service Representatives for their Sheffield office, starting June 15, 2026. The role involves handling high-volume inbound calls related to pension inquiries, requiring prior call center experience and a strong customer service focus

Job Summary

  • This role involves taking a high volume of inbound calls from pension members and their beneficiaries regarding their pension queries.
  • The position offers comprehensive training to ensure employees are fully equipped to handle every call efficiently within agreed service levels.
  • Employees receive a starting salary of £25,155 per annum along with 23 days' holiday rising to 27 and company-matched pension contributions.

Matching Summary

Match Score: 75

Capita Pension Solutions is seeking Customer Service Representatives for their Sheffield office, starting June 15, 2026. The role involves handling high-volume inbound calls related to pension inquiries, requiring prior call center experience and a strong customer service focus.

Salary

Base: £25,155 per annum; Bonus/Equity: Not specified; Benefits: 23-27 days holiday; Company matched pension; Life assurance; 15 weeks paid maternity leave

Skills & Requirements

Must-have

  • Proven call centre experience
  • High-volume inbound calls handling
  • Excellent telephone manner with empathy
  • Ability to resolve queries efficiently
  • Strong attention to detail

Nice-to-have

  • Knowledge of pensions administration
  • Experience using AWS Amazon Connect
  • Passion for supporting others
  • Fast-paced environment adaptability

Key Requirements

  • Lived in the UK for past five consecutive years
  • Enhanced security clearance eligibility
  • Proof of right to work checks

Work Rights

Must have lived in the UK for the past five consecutive years

Tailored Resume

Cover Letter